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rlcook
Level 3: Gumshoe

T-Box Program guide

Answered

My program guide is only showing 4 days programs instead of the 7 days the help video indicates it should. How can I fix this to record a show

3 ACCEPTED SOLUTIONS

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: T-Box Program guide

You can try to reset the program guide. This is via settings> reset options.

 

You will probably have to wait a few minutes for it to refresh properly.

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


crackojack
Level 11: Detective
Accepted Solution

Re: T-Box Program guide

Well if you're after ideas, when all else fails power down.

 

  • Put the T-Box into deep sleep. (Hold down the power button on the remote for 5 secs.)
  • Remove power from the T-Box (unplug or switch off at the mains)
  • Power down your modem.
  • Leave them both off for a couple of minutes.
  • Turn the modem back on and wait till it syncs up and all lights are normal.
  • Power the T-Box back up.
  • Give it a few minutes and check the EPG.

Let us know how you get on.

If the information you have gained from these forums has helped you, then please take the time to thank the author by giving them kudos.
rlcook
Level 3: Gumshoe
Accepted Solution

Re: T-Box Program guide

Thank you, did as suggested and all is working now.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
7 REPLIES 7
Level 22: Superhuman
Accepted Solution

Re: T-Box Program guide

You can try to reset the program guide. This is via settings> reset options.

 

You will probably have to wait a few minutes for it to refresh properly.

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


rlcook
Level 3: Gumshoe

Re: T-Box Program guide

Thanks for heads up. Reset the guide which resulted in the 7 days coming in but channel 9 and ABC3 had no details at all. Tried reset twice, same result then did a full reset with the button on the box. Did another guide reset when box came back on line but same result.

 

These stations are blank through the whole seven days. Any ideas anyone?

crackojack
Level 11: Detective
Accepted Solution

Re: T-Box Program guide

Well if you're after ideas, when all else fails power down.

 

  • Put the T-Box into deep sleep. (Hold down the power button on the remote for 5 secs.)
  • Remove power from the T-Box (unplug or switch off at the mains)
  • Power down your modem.
  • Leave them both off for a couple of minutes.
  • Turn the modem back on and wait till it syncs up and all lights are normal.
  • Power the T-Box back up.
  • Give it a few minutes and check the EPG.

Let us know how you get on.

If the information you have gained from these forums has helped you, then please take the time to thank the author by giving them kudos.
rlcook
Level 3: Gumshoe
Accepted Solution

Re: T-Box Program guide

Thank you, did as suggested and all is working now.

crackojack
Level 11: Detective

Re: T-Box Program guide

Hey that's great!Smiley Happy

Surprising how many times just starting from scratch can clear the air.

 

Thanks for posting back and letting us know.

If the information you have gained from these forums has helped you, then please take the time to thank the author by giving them kudos.
graemeshoob
Level 2: Rookie

Re: T-Box Program guide

tried that no good for my box

 

Support Team
Support Team

Re: T-Box Program guide

Hi graemeshoob,

 

Please contact our T-Box tech team on 1300 136 841 (available 24 hours a day) and our team will assist Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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