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Level 2: Rookie

TBOX not playing video content

Answered

My t-box is not displaying any video content. It displays the settings, menus etc but any video content, including free to air and recorded shows will play the audio and no video. It is connected via hdmi and all cords etc have been checked. Any help would be great please.

1 ACCEPTED SOLUTION

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Level 11: Detective
Accepted Solution

Re: TBOX not playing video content

Hey Xapsu,

This sounds a little more complex than what I'm going to be able to troubleshoot for you. You might want to give our T-Box team a call and see if they are able to troubleshoot it for you. Some T-Box models are getting quite old now (Mine's close to quitting on me).

You can call T-Box Support Directly via this number: 1800 331 402

Hope they can fix it for you!
Taka
Telstra Customer Advisor
____________________

I am a Telstra Employee but volunteer on this forum in my own spare time, my opinions are my own and don't necessarily represent Telstra's policies or values.

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3 REPLIES 3
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Level 11: Detective
Accepted Solution

Re: TBOX not playing video content

Hey Xapsu,

This sounds a little more complex than what I'm going to be able to troubleshoot for you. You might want to give our T-Box team a call and see if they are able to troubleshoot it for you. Some T-Box models are getting quite old now (Mine's close to quitting on me).

You can call T-Box Support Directly via this number: 1800 331 402

Hope they can fix it for you!
Taka
Telstra Customer Advisor
____________________

I am a Telstra Employee but volunteer on this forum in my own spare time, my opinions are my own and don't necessarily represent Telstra's policies or values.

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being

Re: TBOX not playing video content

Does it do the same thing if you plug it in with the AV cables? what about with another HMDI cable?

 

 

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: TBOX not playing video content

Thanks the hard reset option worked - much appreciated.

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