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I assume that you've been trying to get the upgrade done when you've called technical support (either 132200 or 133933).
Call the sales number 1800 709 957 instead. They should be able to help you upgrade your bundle straight away.
Hi Kalita, if you phone and foxtel are out of contract then you could just sign up your self online https://www.telstra.com.au/bundles?ti=TR:TR:feb16ersonalicon:bundleslanding:link that way you wouldn't have to worry about the sales team not calling you back.
Hi again @Kalita,
Glad to hear your making progress, if you check through your emails you got from telstra today after placing your new order/telstra plan. Your should be able to find an order number somewhere and you can track the order here https://www.my.telstra.com.au/myaccount/track-my-order so you know where your order has progressed to.
In regards to the Foxtel via T-Box, you can unsubscribe at anytime so that you are not paying for something you cannot receive.
Good luck with your package upgrade
Hi @Kalita Glad i could help, keep posting about your experience over the next week or so because i have been through the exact process you are going through now (changing from tbox foxtel to satellite foxtel) the channels work out a little different from tbox foxtel to satellite foxtel, but atleast you wont have to worry about the buffering.
@Kalita lets just hope your happiness dosn't come to an end before you get the outcome your hoping for, not to worry tho i have just about being through every escalated department telstra has in the past, so im sure i can help you in some way if things go south. I Think telstra call it a 'point of sales error' when an order is placed that can't be fulfilled, that is what seams to have happened to you. good luck for next week tho.