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Dais_y81
Level 1: Cadet

Tbox won't play any recorded Shows

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The last 3 days our tbox has decided it no longers wishes to play ANY recorded tv shows.
When the recorded show is played it's a blue screen. Even as the show is being recorded it won't play.
Any advice on what to do? Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: Tbox won't play any recorded Shows

G'day Dais_y81 and welcome to Crowdsupport,

 

First step would be to try a short reset, by using the reset button on the base of the unit.

 

Does the sound work when you see the blue screen of the recorded program, or nothing happens at all?

 

If the short reset option doesn't work, do the long reset (5 seconds on the reset button), you will have to go through the whole setup process again.

 

If nothing works, you need to call T-Box support 13 2203

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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1 REPLY 1
Level 22: Superhuman
Accepted Solution

Re: Tbox won't play any recorded Shows

G'day Dais_y81 and welcome to Crowdsupport,

 

First step would be to try a short reset, by using the reset button on the base of the unit.

 

Does the sound work when you see the blue screen of the recorded program, or nothing happens at all?

 

If the short reset option doesn't work, do the long reset (5 seconds on the reset button), you will have to go through the whole setup process again.

 

If nothing works, you need to call T-Box support 13 2203

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


View solution in original post

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