elisewhite31
Level 1: Cadet

can i buy a replacement tbox remote?

My daughter spilt my coffee all over our tbox remote and it no longer works Smiley Sad i have tried re- pairing it to my tbox but still no luck. is there anywhere i can buy a new one??

9 REPLIES
nelly82
Level 16: Secret Agent

Re: can i buy a replacement tbox remote?

I dont think you can buy TBOX remote on its own Im afraid.

 

Have you tried contacting the TBOX support team?  Not too sure what the number is but I know it is in the booklet that you got with the TBOX,  They might be able to send one out to you.

 

 

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bathroom
Level 15: Special Agent

Re: can i buy a replacement tbox remote?

The TBox Faults team can be contacted at 1800 331 402. For the meantime have you tried using the Android/iPhone TBox remote application? Smiley Happy

 



[I work for Telstra but please note that the views and opinions I express are my own and doesn't necessarily reflect those of Telstra]
Unit01
Level 7: Deputy Inspector

You can use an Logitech Harmony IR Remote

Hi there,

 

It's possible to use a Logitech Harmony IR Remote to control your T-Box you can even switch it on or off but it must be pointed at the unit as it's Infra Red light not radio like the normal remote. You can get them from Aldi, **bleep** Smith and other Electrical shops. You log onto the net and download the setting for the device you want to control in this case the T-Box.

 

http://forums.logitech.com/t5/MyHarmony-com/Harmony-200-cannot-sync-in-myharmony-com/td-p/782407

 

It's a bit finicky to setup by all accounts I'm going to try it out tonight.

 

It goes without saying that Telstra support won't be able to help you with programming the remote though.

 I'll let you know how I go.

 

Regards

 

John

 

Unit01
Level 7: Deputy Inspector

Success it works!   I had to use my laptop with vista on...

Success it works!

 

I had to use my laptop with vista on it though. Firefox with WinXP on my desktop would do the web setup or the standalone program Smiley Sad

 

setup my tv and t-box and the tv macro button turns tbox and tv on and off. All the menu seem to work.

 

 

John

 

 

Telstra (Retired)
Telstra (Retired)

Re: can i buy a replacement tbox remote?

Hi Elisewhite31

We can certainly assist you with purchasing a T-Box remote :-)

Our T-Box team are available to give you a hand on 13 22 00.

I ordered one myself  about a month ago, and I had it within 2 days, it was fantastic!

 

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iannicholson
Level 1: Cadet

Re: can i buy a replacement tbox remote?

If you have an iPhone, you can download the free T-Box remote app that turns your iPhone into a remote!

 

Go to the Apple Apps Store and search for 'Telstra T-Box'

seandarcher
Level 1: Cadet

Re: can i buy a replacement tbox remote?

I have the android app installed, but the tbox is in standby and when i run the app it cant detect the unit. How am i supposed to turn the tbox on without the remote?

 

Oh, we have lost the remote...

bathroom
Level 15: Special Agent

Re: can i buy a replacement tbox remote?

Hi seandarcher

 

I'm afraid you could not use the app to turn the T-Box back on while on standby mode. You'll have to manually press the reset button undearneath. Once it's back on though, you can try using the app again and it should work fine. Smiley Happy


[I work for Telstra but please note that the views and opinions I express are my own and doesn't necessarily reflect those of Telstra]
grandpasmurf
Level 1: Cadet

Re: can i buy a replacement tbox remote?

Our Tbox remote got washed with a dirty blanket & now refuses to work.

 

Where can I buy a replacement remote, if anywhere?  We have already got

the Tbox app on our Iphones, but the app nneds constant pairing with the Tbox.

 

Thanks,

Graham