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Tinil
Level 1: Cadet

How to make Polycom handset default for call through Business connect App

Hi, I got TOTI at work using Business connect app in windows to make calls. I have a Polycom vvx411 connected. Is there a setting i can make so that when i make calls on Business connect App, it goes through the Polycom handset. At the moment i have to manually select 'call from phone'. Is it possible to make it the default way.

Please help..

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3 REPLIES 3
Telstra Products & Services Team
Telstra Products & Services Team

Re: How to make Polycom handset default for call through Business connect App

Yes you can 

 

From the top menu in the client - select calls - then dialling service - then 'call from phone'

 

That will tell the client to use your deskphone as default.

Brad
Tinil
Level 1: Cadet

Re: How to make Polycom handset default for call through Business connect App

Hi Brad,

Thanks for your reply.

I did that but still calls are going through the PC speakers. Is there any other settings like in Audio/Video that i need to change.

Telstra Products & Services Team
Telstra Products & Services Team

Re: How to make Polycom handset default for call through Business connect App

If they are still going through the PC then perhaps it did not tick properly against call from phone?

Brad

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