Level 1: Cadet

NBN plan


I signed for NBN yesterday. I agreed to exclude/drop International Ultmate. Can you please confirm if it is so.

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Telstra (Retired)
Telstra (Retired)

Re: NBN plan

Hi @AQ11

Unfortunately we are unable to access customer records for further investigation via this platform due to privacy and security reasons.


I would recommend speaking with our live chat team, who can be contacted either via this link: or via your 24x7 App on your mobile device


Once connected they can access your account securely and provide further support. 


Please let us know how you get on and what the outcome was.


- Stef

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