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billingissue
Level 3: Gumshoe

TIPT Call Park Configuration

Answered

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I try to receive a call, and transfer to *68 I just get the busy signal.

 

Can you advise what I need to do - or does this sound like Telstra haven't enabled the feature? (Even though I can see it in the Telstra EWS configuration site?).

 

Thanks

Mark.

Thanks
Mark.
1 ACCEPTED SOLUTION

Accepted Solutions
billingissue
Level 3: Gumshoe
Accepted Solution

Re: TIPT Call Park Configuration

Thankyou, I did end up managing to make this work through the custom tags section - however the issue was combined with another problem we had where our system was limited to 1 call at 1 time - which is why I always got the busy signal. Apparently it was something messed up in the original provisioning - I don't know how that ever got through as it wasn't in any of my original paperwork - but ultimately meant we could only ever have 1 user dial in OR out at any one time. That has since been fixed and now all the softkey actions specified in the device config section of the TIPT EWS portal work. So I can now successfully park calls and retrieve calls. I appreciate your comments though.

thanks

Mark.

Thanks
Mark.

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6 REPLIES 6
Support Team
Support Team

Re: TIPT Call Park Configuration

HI Mark, I hope this can be sorted out for you soon. I've read of a similar issue with another customer who was able to set up the softkey by using *37 rather than *68

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Telstra Products & Services Team
Telstra Products & Services Team

Re: TIPT Call Park Configuration

Mark,

 

are you adding this as a line key or as a soft key under the screen of the handset ?

Brad
billingissue
Level 3: Gumshoe

Re: TIPT Call Park Configuration

Hi Brad,

 

I'm trying to set it up as line key - but honestly I don't care if it is a soft key instead. I can't get either to work at this stage. And unfortunately my cases with provisioning - TRN 1146546560 has not been answered.

 

Mark.

Thanks
Mark.
Highlighted
billingissue
Level 3: Gumshoe

Re: TIPT Call Park Configuration

Thanks Greg - yes I did read that as well. *37 on our TIPT feature set is "sustained authorisation code deactivation (calls locking)"

 

*68 looks right - although we do have a 'group call park' with is #58 but that doesn't do anything either.

 

Mark.

Thanks
Mark.
Telstra Products & Services Team
Telstra Products & Services Team

Re: TIPT Call Park Configuration

I can successfully set it up as a line key - save the contact as *68

 

then when on a call - press transfer and select the line key and then call - then either input the extension to park against or press # for your ext.

 

You can only have one call parked against the line at a time - that may be why you are getting busy tone.

Brad
billingissue
Level 3: Gumshoe
Accepted Solution

Re: TIPT Call Park Configuration

Thankyou, I did end up managing to make this work through the custom tags section - however the issue was combined with another problem we had where our system was limited to 1 call at 1 time - which is why I always got the busy signal. Apparently it was something messed up in the original provisioning - I don't know how that ever got through as it wasn't in any of my original paperwork - but ultimately meant we could only ever have 1 user dial in OR out at any one time. That has since been fixed and now all the softkey actions specified in the device config section of the TIPT EWS portal work. So I can now successfully park calls and retrieve calls. I appreciate your comments though.

thanks

Mark.

Thanks
Mark.

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