I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I try to receive a call, and transfer to *68 I just get the busy signal.
Can you advise what I need to do - or does this sound like Telstra haven't enabled the feature? (Even though I can see it in the Telstra EWS configuration site?).
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HI Mark, I hope this can be sorted out for you soon. I've read of a similar issue with another customer who was able to set up the softkey by using *37 rather than *68
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I'm trying to set it up as line key - but honestly I don't care if it is a soft key instead. I can't get either to work at this stage. And unfortunately my cases with provisioning - TRN 1146546560 has not been answered.
Thanks Greg - yes I did read that as well. *37 on our TIPT feature set is "sustained authorisation code deactivation (calls locking)"
*68 looks right - although we do have a 'group call park' with is #58 but that doesn't do anything either.
I can successfully set it up as a line key - save the contact as *68
then when on a call - press transfer and select the line key and then call - then either input the extension to park against or press # for your ext.
You can only have one call parked against the line at a time - that may be why you are getting busy tone.
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