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DamianVL
Level 2: Rookie

TIPT Commpilot Portal Login

Answered

Hello Community, 

 

One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/

 

I've accessed this link via the Enterprise Help & Support page under Knowledge Articles: https://enterprise-support.telstra.com.au/t5/Telstra-IP-Telephony-TIPT/ct-p/TIPT

 

No dice, page won't load.

 

Thinking it could be the LAN firewall I've tried to access the site tethering off my phone, still no luck. 

 

I've even had other users try to access the page but no luck. 

 

Do I have the correct link? Is there an outage?

 

The Digital Business (DOT) portal works fine: https://ews.digitalbusiness.telstra.com/Login/. Though they both used the Broadsoft platform so not sure why the TIPT portal isn't working. 

 

Here is the error message below: 

 

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Any help is greatly appreciated Smiley Happy 

Be fearful when others are greedy, and greedy when others are feaful
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
NateB
Level 6: Bloodhound
Accepted Solution

Re: TIPT Commpilot Portal Login

Hi Damian,

 

TIPT portal is only accessible via a TIPT enabled IPWAN connection.

 

For your customer, kindly ensure they have followed the detailed integration guide. If you need to perform specific actions on their behalf, you may need to look up XSI development (partner created tools, etc), or have them provide you an alternate method to access their IPWAN remotely to get CommPilot access.

 

http://www.telstra.com.au/business-enterprise/download/document/business-tipt-customer-detailed-inte...

 

Regards,

NateB

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

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2 REPLIES 2
Telstra (Retired)
Telstra (Retired)

Re: TIPT Commpilot Portal Login

Hi DamianVL,

 

Seems a little weird that you are unable to get to the login.

 

Working fine on this side. It redirects to this which may give you some more success getting to the login https://ews-stld.tipt.telstra.com/Login/

 

- AlistairQWA

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Highlighted
NateB
Level 6: Bloodhound
Accepted Solution

Re: TIPT Commpilot Portal Login

Hi Damian,

 

TIPT portal is only accessible via a TIPT enabled IPWAN connection.

 

For your customer, kindly ensure they have followed the detailed integration guide. If you need to perform specific actions on their behalf, you may need to look up XSI development (partner created tools, etc), or have them provide you an alternate method to access their IPWAN remotely to get CommPilot access.

 

http://www.telstra.com.au/business-enterprise/download/document/business-tipt-customer-detailed-inte...

 

Regards,

NateB

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

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