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billingissue
Level 3: Gumshoe

TIPT Directory now available on Polycom Handsets

Answered

Hi @BradKelly 

you recently posted about an update to firmware & search functionality on polycom handsets.

https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Ha...

 

I have done as you suggested and updated our firmware. I have enabled the custom tags as you describe. The function menu appears on the phone however shows no contacts.

 

When I login to the TIPT Telstra Ip Telephony page and go into 'common phone list' under the utilities menu - this shows 2 entries I have added manually - yet they do not appear on the handsets themselves.

 

Is this the right area to enter the common enterprise contacts? If not where do I enter them. If it is correct why would they not be displaying on the phones?

 

We are using The VVX-411 polycom handsets.

 

Thanks

Mark 

 

Thanks
Mark.
1 ACCEPTED SOLUTION

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Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: TIPT Directory now available on Polycom Handsets

Mark - for them to appear in enterprise common contacts you need to add them into the enterprise directory in comm pilot , not the group level common phone list.

 

If you want to use the group directory then use the tags

BSOFTGROUPDIR_ENABLE  value = 1

 

or if you want personal directory to show then use the tags

BSOFTPERSONALDIR_ENABLE value = 1

Brad

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2 REPLIES 2
Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: TIPT Directory now available on Polycom Handsets

Mark - for them to appear in enterprise common contacts you need to add them into the enterprise directory in comm pilot , not the group level common phone list.

 

If you want to use the group directory then use the tags

BSOFTGROUPDIR_ENABLE  value = 1

 

or if you want personal directory to show then use the tags

BSOFTPERSONALDIR_ENABLE value = 1

Brad
billingissue
Level 3: Gumshoe

Re: TIPT Directory now available on Polycom Handsets

Thankyou that worked.

Mark.

Thanks
Mark.

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