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KapsJ
Level 2: Rookie

TIPT UC-one - Status is "calls unavailable"

Answered

Hi All,

 

Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?

 

Screen Shot 2017-01-17 at 1.36.23 pm.png

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
NateB
Level 6: Bloodhound
Accepted Solution

Re: TIPT UC-one - Status is "calls unavailable"

Hi KapsJ,

 

You can use the UC1 Collaborate portal to stipulate the means to 'register' UC1 to the TIPT platfrom for calls, either via the Internet or via your Corporate network.

 

https://ucone.tipt.telstra.com/login

 

If you login as CGA you can set it for all devices in your TIPT group.

 

 

If it is set to your Corporate network, you must be able to resolve *.nipt.telstra.com addresses which are not publicly resolvable, this domain is only resolvable on the TIPT DNS servers. You must also have correct routing and firewall rules between the device and the TIPT platform.

 -- If you are using 3G\4G then using 'Network' you have to have the necessary APN to connect to your network from your device.

 -- You also need to configure the IP Self Serve Portal DNS servers to point to DNS servers with conditional forwarders to the TIPT DNS servers. (IPWAN support on 1800 467 889 may be able to assist with this if required)

 

You can find more details of the configuration online:

http://telstra.com/tiptresources

(Knowledge Articles > Being a Customer Administrator > Technical Information || Customer Detailed Integration Guide)

 -- Direct link: http://www.telstra.com.au/business-enterprise/download/document/business-tipt-customer-detailed-inte...

 

 

If this doesn't resolve your issue, kindly log a fault to the TIPT helpdesk 1800 287 289 option 2 who will be able to assist further.

 

Regards,

NateB

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

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1 REPLY 1
NateB
Level 6: Bloodhound
Accepted Solution

Re: TIPT UC-one - Status is "calls unavailable"

Hi KapsJ,

 

You can use the UC1 Collaborate portal to stipulate the means to 'register' UC1 to the TIPT platfrom for calls, either via the Internet or via your Corporate network.

 

https://ucone.tipt.telstra.com/login

 

If you login as CGA you can set it for all devices in your TIPT group.

 

 

If it is set to your Corporate network, you must be able to resolve *.nipt.telstra.com addresses which are not publicly resolvable, this domain is only resolvable on the TIPT DNS servers. You must also have correct routing and firewall rules between the device and the TIPT platform.

 -- If you are using 3G\4G then using 'Network' you have to have the necessary APN to connect to your network from your device.

 -- You also need to configure the IP Self Serve Portal DNS servers to point to DNS servers with conditional forwarders to the TIPT DNS servers. (IPWAN support on 1800 467 889 may be able to assist with this if required)

 

You can find more details of the configuration online:

http://telstra.com/tiptresources

(Knowledge Articles > Being a Customer Administrator > Technical Information || Customer Detailed Integration Guide)

 -- Direct link: http://www.telstra.com.au/business-enterprise/download/document/business-tipt-customer-detailed-inte...

 

 

If this doesn't resolve your issue, kindly log a fault to the TIPT helpdesk 1800 287 289 option 2 who will be able to assist further.

 

Regards,

NateB

I am a Telstra Employee participating in CrowdSupport on my own time my opinions are my own and not that of Telstra's.

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