Hi, I'm trying to upload a file for music on hold.
However when I access the Music/Video On Hold Modify screen in the web portal, I'm not getting an option to upload a file when the Custom Music/Video file (see image).
Any advise on how can can enable this?
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Music on Hold is uploaded via the customer group administrator login at each site.
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Hi @Paul2021 ,
Group > Profile (left menu) > Announcement Repository > Add.
Once uploaded, you can select it under the menu you screenshot.
In CommPilot, you can find a help link in the top right corner... Occasionally I find it helpful.
To record a greeting to use as a custom Music/Video On Hold file:
Follow the instructions given in Record a Personal Greeting or Announcement to record an audio file for use with this service, or follow the instructions given in Record a Video Greeting or Announcement to record a video file.
To download an audio or video file to your group's announcement repository, see Announcement Repository Add.