Blaggsy
Level 1: Cadet

TIPT logging in to enterprise account is disabled

my account has been disabled when trying to login to enterprise. How and where can I reset? 

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: TIPT logging in to enterprise account is disabled

I would be giving 132000 a call to get it reset.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Blaggsy
Level 1: Cadet

Re: TIPT logging in to enterprise account is disabled

thanks so does that mean every time a password is entered incorrectly 3 times you need to get telstra to reset?
Level 25: The Singularity
Level 25: The Singularity

Re: TIPT logging in to enterprise account is disabled

Apparently there is a TIPT password reset tool, not 100% sure whether it still works.
https://www.telstra.com.au/content/dam/tcom/business-enterprise/support/software/tipt-passcode-reset...
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Blaggsy
Level 1: Cadet

Re: TIPT logging in to enterprise account is disabled

thanks I tried that but it says account is disabled... have been on hold with telstra now for over 2 hours
Level 25: The Singularity
Level 25: The Singularity

Re: TIPT logging in to enterprise account is disabled

OK. Found the other helpdesk number 1800 287 289
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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