TIPT over the internet and CallN

[Avacardo]

Hi Everyone

Has anyone been able to get a standalone TIPT over the internet Polycom VVX301 device to work with CALLN?

Or if anyone has been able to get Telstra Business Connect to work with CallN?

I'm currently trying to see the SIP traffic with wireshark, but it seems that either the traffic is encrypted or the TP-LINK poe switch needs more configuration.

[Shellock]

Just checking if you have reviewed this user guide

[NateB]

@Shellock

Probably better to point to:

https://enterprise-support.telstra.com.au/t5/Knowledge-Articles/TIPT-Customer-Administrator/ta-p/135

Or

https://enterprise-support.telstra.com.au/t5/Knowledge-Articles/Pre-Deployment-Information/ta-p/133

The guide you linked is from 2012. There's a 2016 version, which may be also updated in the future, and likely someone would add TOTI information on those pages too...

[Shellock]

Thanks for the links, NateB.

[BradKelly]

The traffic is encrypted with the TIPT over the Internet service by default - therefore will not work

[kiwi_nathan]

I'm a Telstra channel partner and I've just successfully completed a POC using VVX500 with the TIPT custom tags and recorded calls using the CallN software.  the secret is you need to use a switch set up with port mirroring so you can record to a laptop/desktop with the CallN software.

[BradKelly]

That would only work if you have set the handsets to connect un-encrypted - eg not using TLS. As long as the customer is ok with that - no problem.