Avacardo
Level 1: Cadet

TIPT over the internet and CallN

Hi Everyone

 

Has anyone been able to get a standalone TIPT over the internet Polycom VVX301 device to work with CALLN?

 

Or if anyone has been able to get Telstra Business Connect to work with CallN?

 

I'm currently trying to see the SIP traffic with wireshark, but it seems that either the traffic is encrypted or the TP-LINK poe switch needs more configuration.

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6 REPLIES 6
Telstra (Retired)
Telstra (Retired)

Re: TIPT over the internet and CallN

Just checking if you have reviewed this user guide

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NateB
Level 6: Bloodhound

Re: TIPT over the internet and CallN

@Shellock

Probably better to point to:

https://enterprise-support.telstra.com.au/t5/Knowledge-Articles/TIPT-Customer-Administrator/ta-p/135

Or

https://enterprise-support.telstra.com.au/t5/Knowledge-Articles/Pre-Deployment-Information/ta-p/133

 

The guide you linked is from 2012. There's a 2016 version, which may be also updated in the future, and likely someone would add TOTI information on those pages too...

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Telstra (Retired)
Telstra (Retired)

Re: TIPT over the internet and CallN

Thanks for the links, NateB.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra Products & Services Team
Telstra Products & Services Team

Re: TIPT over the internet and CallN

The traffic is encrypted with the TIPT over the Internet service by default - therefore will not work
Brad
kiwi_nathan
Level 1: Cadet

Re: TIPT over the internet and CallN

I'm a Telstra channel partner and I've just successfully completed a POC using VVX500 with the TIPT custom tags and recorded calls using the CallN software.  the secret is you need to use a switch set up with port mirroring so you can record to a laptop/desktop with the CallN software.

Telstra Products & Services Team
Telstra Products & Services Team

Re: TIPT over the internet and CallN

That would only work if you have set the handsets to connect un-encrypted - eg not using TLS. As long as the customer is ok with that - no problem. 

Brad

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