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Telstra Products & Services Team
Telstra Products & Services Team

Upload and Apply Music on Hold

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Select announcement repositorysnip1.PNG

 

 

Select add and upload the MoH file and name it

snip2.PNG

 

 

 

 

 

 

 

 

 

 

Then Click on services in the left hand menu – then music on hold

 

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Select Group in the MoH section – then select custom and choose the file name that you previously uploaded. Press apply

snip4.PNG

Brad

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2 REPLIES 2
Paul2021
Level 1: Cadet

Re: Upload and Apply Music on Hold

Thanks Brad,

 

When uploading a file here I am getting a message that it is to large and has to be under 5Mb.

This is a very small file size for a .wav file, even when the bitrate is downgraded.

Is this a hard limit or can it be adjusted?

Thanks again.

Telstra Products & Services Team
Telstra Products & Services Team

Re: Upload and Apply Music on Hold

Paul,

 

That's correct.

 

Wav is the recommended format.

 

  • CCITT, a-law codec
  • 8.000 kHz
  • 8 bit mono
  • .WAV file type

 

MAX sizes below

 

Voicemail:

 

  Max Message Length = 2 minutes

  Max Mailbox Length = 20 minutes

 

Greetings and Announcements etc.

 

  • Voice Message Greeting Max Audio File Size Kilobytes = 3840

 

  • Auto Attendant Greeting Max Audio File Size Kilobytes = 3840

 

  • Music On Hold Max Audio File Size Kilobytes = 5000

 

  • Call Center Max Audio File Size Kilobytes = 2460

 

  • Announcement Repository Audio File Max Size Kilobytes = 5000
Brad

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