Small Business

TIPT (Office Phones)

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
billingissue
Level 2: Rookie

Hi I'm trying to setup an intercom system on our offices that works like this video https://www.youtube.com/watch?v=gE7QDgSeXtc - I believe I have the basics configure in the custom tags in the EWS - however it doesn't quite work. https://community.p ...

billingissue
Level 2: Rookie

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

NEWSFLASH   Cisco MPP handsets are now available to be deployed with TIPT installations.   Supported Handsets - available on MPLS and TIPT over the Internet.  

hoho2937
Level 1: Cadet

Hi all, We are using the Business Connect Client in Citrix.  This is installed on several session hosts.  However, we cannot get the user profile in Business connect to roam.  We have tried to roam the %appdata%/Telstra folder (or copy it manually).  ...

billingissue
Level 2: Rookie

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Updated TIPT hardware guide    Including   Polycom Handsets and Conference phones ( Trio 8500 now available) Cisco MPP Handsets and expansion modules Panasonic DECT phones One Access IADs  

DamianVL
Level 2: Rookie

Speaks volumes that I have to reach out to a public forum to try and get some answers on this.  TIPT Provisioning (1800 150 399) don't answer their phones, you hold for an hour only to be told you're caller number 1 in the queue. You eventually get a ...

Tech01
Level 2: Rookie

Hi,A few months ago i setup and had working our Polycom Group Series 310 working over any internet link using the 'TIPT_STATE' tag of 'eims-asd-003and004-n.business.connect.telstra.com'.
This has recently stopped working, is the above address still ac ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

billingissue
Level 2: Rookie

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

KapsJ
Level 2: Rookie

Hi All, Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?       

MAJoJax4
Level 3: Gumshoe

Hi all Have updated to VVX410 handsets and wondering if it is possible to access a corporate directory search function other than active directory?

JoshWarner
Level 2: Rookie

Hi, Is there a way to configure a TIPT phone to auto dial a phone number when the handset is lifted? We want to put a phone in a lobby for people to lift the handset and be dialled straight to reception Cheers Josh

jsmith
Level 2: Rookie

In the past we have setup new IAD devices using the Linksys SPA8000 DMS profile, assigned to the device using the mac address. Now we have gotten a new Cisco version of the SPA8000 and it will not pick up the configuration as the Linksys version did. ...

rob01
Level 1: Cadet

Can TIPT Toolbar be installed as an Add ON to Chrome browser of just IE .thanks 

ToddM
Level 2: Rookie

Hi, I was wondering if there was a release date for the Telstra UC-One client? Thanks

Ryno
Level 2: Rookie

Hi All, Looking for updated information on R19.  I note there is a presentation on here regarding some of the new features.  Anyone got anymore detail?  Also interested if anyone has heard when it will become available?  I understood it was intended ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...

Awan
Level 2: Rookie

TWO NEW FEATURES TO YOUR TIPT service at NO ADDITIONAL CHARGE: 1] TIPT UC-One INTERNET CONnect – IM&P, DESKTOP SHARE, COLLABORATION & REMOTE/TELE WORKING all via the internet 2] Lync/Skype-for-business desktop INTEGRATION TO TIPT providing click-to-c ...

Awan
Level 2: Rookie

Telstra is pleased to announce the launch of a new range of offers for our Cloud Collaboration TIPT offering.   These offers come in the form of new 4 & 5 year contract plans with more cost effective user pack pricing.   Handset and video rental plan ...

cosmonaut
Level 4: Private Eye

Over the last 12 months, we have being making changes to the Broadsoft platform to strengthen the security of the Telstra IP Telephony (TIPT) Product.   As of 28th April, the following password rules will apply to all TIPT customers. These changes ap ...

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now