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TIPT (Office Phones)

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DaveyQ
Level 1: Cadet

Hi,We have a hunt group with 4 phones, if those 4 phones are forwarded to individuals mobiles their TIPT phone still rings and its not being forwarded to their mobile, is this normal? I'm sure we used to have this working now its not.

tiimmaahh
Level 1: Cadet

Hi, We have received a new Polycom VVX601 and have gone through the process of adding a new device profile as per https://www.telstra.com.au/business-enterprise/download/document/business-customer-administrator-device-management-feature-guide.pdf.  T ...

DamianVL
Level 2: Rookie

Hi All,  Does anyone know if TIPT can integrate with Nurse Calling systems (either TAP Serial or TAP over IP). I'm looking to provide my customer a hosted solution but the output protocols must deliver the nurse call to DECT & TIPT handsets.  I'll be ...

dgm
Level 2: Rookie

Is Telstra Business Connect the new UC-One app and the replacement for the TIPT Toolbar? https://enterprise-support.telstra.com.au/t5/Knowledge-Articles/Telstra-Business-Connect-App/ta-p/4713 Also, is there any way we can get notifications on TIPT up ...

holdendandenong
Level 1: Cadet

hellowe have new ipecs emg80 phone system is there a way of connecting it wirelessly will nbn is rolled out in the estate. there are no telstra cables in estatethanks 

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are using a TIPT VMR - we now have a fantastic companion app available to control your VMR. Download the VMR Companion App Get the tools to run even more productive meetings: * Start you meeting with an easy click * See who has joined your m ...

Celticbhoy
Level 1: Cadet

Hi Can you have message to text from a Liberate service? Thanks John

Pilchards333
Level 2: Rookie

 Can a google contact list be imported into UC one on the pc app?i know the app on my phone gives me access to my google contacts, but there doesnt seem to be any way to carry this accross to the desktop app? it seems within the standard UC one app t ...

Pilchards333
Level 2: Rookie

ive worked with TIPT for a while, but this is my first time adminstrating a call centre aswell.I believe it eas never set up correctly in the first place, as this has never worked im told. The symptom is if all agents are on DND, or all tied up on ca ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

KapsJ
Level 2: Rookie

Hi All, Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?       

MAJoJax4
Level 3: Gumshoe

Hi all Have updated to VVX410 handsets and wondering if it is possible to access a corporate directory search function other than active directory?

JoshWarner
Level 2: Rookie

Hi, Is there a way to configure a TIPT phone to auto dial a phone number when the handset is lifted? We want to put a phone in a lobby for people to lift the handset and be dialled straight to reception Cheers Josh

jsmith
Level 2: Rookie

In the past we have setup new IAD devices using the Linksys SPA8000 DMS profile, assigned to the device using the mac address. Now we have gotten a new Cisco version of the SPA8000 and it will not pick up the configuration as the Linksys version did. ...

rob01
Level 1: Cadet

Can TIPT Toolbar be installed as an Add ON to Chrome browser of just IE .thanks 

ToddM
Level 2: Rookie

Hi, I was wondering if there was a release date for the Telstra UC-One client? Thanks

Ryno
Level 2: Rookie

Hi All, Looking for updated information on R19.  I note there is a presentation on here regarding some of the new features.  Anyone got anymore detail?  Also interested if anyone has heard when it will become available?  I understood it was intended ...

Telstra (Retired) Yannick
Telstra (Retired)

If you are interested in participating in our one month free VMR Trial or to find out more about TIPT’s new App demonstrated at the User Forum please send a private message to Eric Smith and he will contact you directly for all the additional informa ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...

Awan
Level 2: Rookie

TWO NEW FEATURES TO YOUR TIPT service at NO ADDITIONAL CHARGE: 1] TIPT UC-One INTERNET CONnect – IM&P, DESKTOP SHARE, COLLABORATION & REMOTE/TELE WORKING all via the internet 2] Lync/Skype-for-business desktop INTEGRATION TO TIPT providing click-to-c ...

Awan
Level 2: Rookie

Telstra is pleased to announce the launch of a new range of offers for our Cloud Collaboration TIPT offering.   These offers come in the form of new 4 & 5 year contract plans with more cost effective user pack pricing.   Handset and video rental plan ...

cosmonaut
Level 4: Private Eye

Over the last 12 months, we have being making changes to the Broadsoft platform to strengthen the security of the Telstra IP Telephony (TIPT) Product.   As of 28th April, the following password rules will apply to all TIPT customers. These changes ap ...

knetchris
Level 1: Cadet

Hello, We're in the process of putting together a solution to report on the usage of a phone system for an organisation using TIPT. To achieve this, we need to export CDR's from the system via SFTP to our hosted location. My questions are: 1. Is this ...

JoshWarner
Level 2: Rookie

Hi All, Has anyone had any experience in registering a Tesira Forte AV audio conference unit to the TIPT platform and might be able to share configuration details on registering it.  Cheers

Benny_Langers
Level 3: Gumshoe

Hi TIPT users, I'm just wondering what process you use to order TIPT devices such as VMR's and handsets. These days I send a email off to tiptprovisioning and wait to see the item. The delays have been getting woeful latetly to order addtional handse ...

user1980
Level 1: Cadet

below is a copy of the TIPT-UCOne debug log...

I have a user here randomly gets disconnected, and his computer is the only one experiencing this issue. Any hints on how to solve this issue? 

 thanks!      2015-10-07 15:58:40,200 AppLogger [0x000012d0] ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Find out more at the TIPT 2015 roadshow --- make sure you have registered.  

Benny_Langers
Level 3: Gumshoe

Hi Crowdsupport Community, We use the VMR's quite a lot in our organisation and today we found that none of our Lifesize units could dial into the VMR while our Polycom VC units could. Any one else notice anything like this? I'm wonding if perhaps an ...

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