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firewight
Level 2: Rookie

Hi all, in desperation I have come here to ask for help, I have been bounced around to 6 different Telstra departments and a dozen different people, nobody seems to have ANY clue what is going in. Its completely infuriating... So to the problem. We h ...

Tinil
Level 1: Cadet

Hi is there a way we can update the users contact list when we have a new employee starting or when someone leaves the company?The details are updated in enterprise directory but the contact list stays same even when a user have left the company.Plea ...

Tinil
Level 1: Cadet

Hi, I got TOTI at work using Business connect app in windows to make calls. I have a Polycom vvx411 connected. Is there a setting i can make so that when i make calls on Business connect App, it goes through the Polycom handset. At the moment i have ...

Blaggsy
Level 2: Rookie

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

Tech01
Level 2: Rookie

Hi,  I would like our Business Connect PC app work over any internet connection, not just our corporate Telstra network, are there such tags to update the server the app uses to sign in to use a public facing server?We currently use Business Connect ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Login as admin   Select announcement repository     Select add and upload the MoH file and name it                     Then Click on services in the left hand menu – then music on hold                                           Select Group in the M ...

billingissue
Level 3: Gumshoe

Hi, I'm trying to change some older device custom tags in the EWS portal for our VVX411 phones. Unfortunately the config doesn't seem to be loading on the phone. I can confirm if I enter a NEW tag (ie a new softkey) this works, however changes to exi ...

Armtech
Level 1: Cadet

Hiis there a current outage on TIPT?In Armidale and has been down for an hour

Paul2021
Level 1: Cadet

Hi, I'm trying to upload a file for music on hold.However when I access the Music/Video On Hold Modify screen in the web portal, I'm not getting an option to upload a file when the Custom Music/Video file (see image).  Any advise on how can can enabl ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Blaggsy
Level 2: Rookie

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

billingissue
Level 3: Gumshoe

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

billingissue
Level 3: Gumshoe

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

DamianVL
Level 2: Rookie

Hello Community,  One of my customers has recently rolled out TIPT. I'm trying to making some changes to the call flows via the CommPilot portal: https://ews.tipt.telstra.com/Login/ I've accessed this link via the Enterprise Help & Support page under ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

KapsJ
Level 2: Rookie

Hi All, Status on all of my TIPT UC-one devices gone to "calls unavailable". Anyone else had this isue and found a solution?       

MAJoJax4
Level 3: Gumshoe

Hi all Have updated to VVX410 handsets and wondering if it is possible to access a corporate directory search function other than active directory?

JoshWarner
Level 2: Rookie

Hi, Is there a way to configure a TIPT phone to auto dial a phone number when the handset is lifted? We want to put a phone in a lobby for people to lift the handset and be dialled straight to reception Cheers Josh

jsmith
Level 2: Rookie

In the past we have setup new IAD devices using the Linksys SPA8000 DMS profile, assigned to the device using the mac address. Now we have gotten a new Cisco version of the SPA8000 and it will not pick up the configuration as the Linksys version did. ...

rob01
Level 1: Cadet

Can TIPT Toolbar be installed as an Add ON to Chrome browser of just IE .thanks 

Tinil
Level 1: Cadet

Hi is there a way we can update the users contact list when we have a new employee starting or when someone leaves the company?The details are updated in enterprise directory but the contact list stays same even when a user have left the company.Plea ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...

Awan
Level 2: Rookie

TWO NEW FEATURES TO YOUR TIPT service at NO ADDITIONAL CHARGE: 1] TIPT UC-One INTERNET CONnect – IM&P, DESKTOP SHARE, COLLABORATION & REMOTE/TELE WORKING all via the internet 2] Lync/Skype-for-business desktop INTEGRATION TO TIPT providing click-to-c ...

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