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I've been with Telstra for over 7 years, I recently switched form Business to Residential and took up 2 of the $59 per month Samsung S8, very happy so far. Yesterday I went into a store to sign up for a $15 per month Samsung Tablet plan... Long story short I can't as I'm only authorized to have 2 devices because I've only had the residential plan for a short time. I'm the same person and I've had an account for ages, how can we make this happen?
barring any unusual things like being late on payments, identity verification.
You have switched from a business setup to a residential setup and you say your the same person?
this issue would only make sense to me if the business was trading as a company and not as a sole-trader.
as a sole trader if the phones were for business under your name I couldnt see there being an issue.
if the business however was trading as a registered company from your premises and its now switched to a residential customer at your premises,
this could be legal symantics based on the idea that a company business is considered like a personable entity just as a person named Doug-Paice would be considered a personable entity. In which case the company would have more standing/authority/clout than you do at this point.
(i can possibly see the arguement "but i owned, payed the bills, signed the checks, for the company). on this basis you are considered an authorised person to speak/sign on behalf of the company.
other than finding a rep with a sympatheitc ear, Im not sure what you can do but wait it out.
Telstra customer 15+ yrs, I am not a Telstra employee and never have been