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soupbowl
Level 2: Rookie

Can't connect Braun android tablet to Telstra 4G WiFi

Answered

Hi All,

 

I'm attempting to connect my Aunty's Adroid tablet to her new Telstra 4G wifi (Pre Paid) and continuously get the response on the tablet "not in range". Here's the annoying thing: 1. The tablet can connect to my own bigpond wifi  2. My ipad can find her 4G wifi.

I've tried man things including the following:

Rebooting the tablet and wifi device

Manually pairing both devices (WPS)

Manually adding the wifi device to the tablet
All with no success

I'm at a complete loss as to what to do next. Any help would be greatly appreciated.

Cheers

2 ACCEPTED SOLUTIONS

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Can't connect Braun android tablet to Telstra 4G WiFi

HI soupbowl,

 

That isn't good to hear. Has your Aunt ever been able to connect to the 4G Wi-Fi device before? Which one do you have there? I'd suggest factory resetting the device and then see if you can connect to it.

 

-Matt W

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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View solution in original post

soupbowl
Level 2: Rookie
Accepted Solution

Re: Can't connect Braun android tablet to Telstra 4G WiFi

Hi Matt,

Thanks for the advice, a reset on the wifi device has solved the issue and we're up and running.
Cheers

View solution in original post

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Support Team
Support Team

Re: Can't connect Braun android tablet to Telstra 4G WiFi

Hi soupbowl,

I'll get one of our techs to have a look at this one for you during business hours

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Can't connect Braun android tablet to Telstra 4G WiFi

HI soupbowl,

 

That isn't good to hear. Has your Aunt ever been able to connect to the 4G Wi-Fi device before? Which one do you have there? I'd suggest factory resetting the device and then see if you can connect to it.

 

-Matt W

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

soupbowl
Level 2: Rookie
Accepted Solution

Re: Can't connect Braun android tablet to Telstra 4G WiFi

Hi Matt,

Thanks for the advice, a reset on the wifi device has solved the issue and we're up and running.
Cheers

View solution in original post

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