hi I recently was given a gift of an ipad by you, and the sim was turned off my existing ipad. The ipad that arrived was an android tablet. I'm elderly and have no wish to learn a new device so I would please like to reverse the transaction, return the tablet and reinstate the sim on my ipad.
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You would need to speak to the support team as you have come to the public forum.
You can do that via livechat here: http://tel.st/livechat/
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.