Level 1: Cadet

Microsoft Surface with 4G/LTE eSIM

How do you get the new Surface Pro 2017 with LTE model configured with the eSIM for a Telstra business account?



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Microsoft Surface with 4G/LTE eSIM

Hey Matthew_, Welcome to CrowdSupport.


The issue isn't the compatibility of the device, it's the account and the codes that make it all work from the back end. If you have a 13 digit account number beginning with 2000 you shouldn't have any problems, however if you have a 10 digit account number things get a little tricky. We're working to improve compatibility, certain account types in that ten digit category are compatible while others are not. Unfortunately the difference between incompatible vs. compatible hasn't been spelled out to us or is something we'd have access to.


Your best bet would be to contact Business Mobile Support on 132 999 and say "Mobile Phone Fault"; you can then request to have the Telstra One Number Expression of Interest form submitted to determine your account's eligibility.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now