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Olpoa
Level 2: Rookie

No Internet connection on iPad

Answered

I recently purchased a Telstra 4GX wifi device and while I was able to connect to the Internet on my laptops with it, when I try on my iPad it will say that it is connected but I still cannot connect to the Internet. I have turned iPad on and off but nothing changed. I am hoping someone can help with this problem. 

1 ACCEPTED SOLUTION

Accepted Solutions
Olpoa
Level 2: Rookie
Accepted Solution

Re: No Internet connection on iPad

Thanks for both replies. For some reason and I am sure it is nothing that I have done, it is now connecting to the Internet. 

Problem solved permanently I hope. 

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7 REPLIES 7
Level 24: Supreme Being
Level 24: Supreme Being

Re: No Internet connection on iPad

With iPads the best place to start first is to do a Network Reset, so settings > general > reset > Reset Network Connections and then try and reconnect to the Wi-Fi network.

If that doesn't work then we will go through others but that fixes a lot of iOS wifi issues.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Olpoa
Level 2: Rookie

Re: No Internet connection on iPad

Thanks for your reply, tried resetting the networks but unfortunately there is no change. 

Level 23: Superhero

Re: No Internet connection on iPad

In your network settings, you need to have Roaming Data or the like turned on to allow access for data use.

 

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NB: I am NOT a Telstra employee, just another customer like you.
Olpoa
Level 2: Rookie
Accepted Solution

Re: No Internet connection on iPad

Thanks for both replies. For some reason and I am sure it is nothing that I have done, it is now connecting to the Internet. 

Problem solved permanently I hope. 

peteey
Level 1: Cadet

Re: No Internet connection on iPad

i brought a 4gx wifi plus...can connect with iphone and all is good

i can connect with ipad but there is no access...anyone else had that problem

pete

Olpoa
Level 2: Rookie

Re: No Internet connection on iPad

Yes I did have that problem and tried a couple of things which I can't remember what but didn't seem to make any difference at the time. Then later when I tried again, it had connected. Sorry that I am not able to help you. 

Ruphies1
Level 1: Cadet

Re: No Internet connection on iPad

thank you so much. very helpfulSmiley Tongue

 

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