Merran
Level 1: Cadet

Plan to prepaid

I have been on a plan, the contract for which has expired but I still pay a monthly charge. How do I cancel that contract and move to a prepaid scheme?

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman

Re: Plan to prepaid

Hi Merran,

 

I changed from plan to prepaid by ringing the Prepaid team on 1258887.

 

I bought a recharge voucher from my local newsagency at the time (you can also purchase them from a supermarket or Telstra store), rang Telstra Prepaid and gave them the voucher code to put the recharge on for me.

 

I told them that I wanted to change from my plan to prepaid and also wanted to still be able to use my mobile while the swap over took place.

 

I also asked the consultant to ring me when it had changed, which she did.

 

It was changed within 1 hour, but this was maybe 2 year's ago, so might take longer than 1 hour now.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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