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LizzyM62
Level 2: Rookie

Problem with handset connected to THub

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My handset that is connected to the THub is playing up. I can't make calls out nor receive calls on it - keeps saying it's busy. What is causing this? It was working okay yesterday?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Problem with handset connected to THub

The first thing to try with this sort of issue is to turn off and unplug all devices (the base station, tablet and handsets).

Wait 30 seconds and plug them back in.

If this doesn't work you may need to contact T-Hub support on 1300 136 841.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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2 REPLIES 2
Level 23: Superhero
Accepted Solution

Re: Problem with handset connected to THub

The first thing to try with this sort of issue is to turn off and unplug all devices (the base station, tablet and handsets).

Wait 30 seconds and plug them back in.

If this doesn't work you may need to contact T-Hub support on 1300 136 841.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

View solution in original post

LizzyM62
Level 2: Rookie

Re: Problem with handset connected to THub

Thanks, I'll try that as soon as I get home. If that doesn't fix the problem I'll call that number. Smiley Happy

 

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