Level 1: Cadet

T-hub 2 pattern lock can't unlock

The pattern lock was accidently set and I don't know what it is and the enter Google account details doesn't work either. Having had nothing but problems since I first got the t-hub 2 this doesn't surprise me. Hopefully someone can help.

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Level 22: Superhuman

Re: T-hub 2 pattern lock can't unlock

Well, if someone set the pattern lock, and no-one can remember it, then it's not actually the fault of the T-Hub 2 is it?


You are going to have to do a factory reset and start again if you cannot unlock the device.


Probably best to ring T-Hub support.





If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.

Level 11: Detective

Re: T-hub 2 pattern lock can't unlock

Wanglese is right - unfortunately these pattern locks aren't stored on your acocunt as they're not just device-specific, but person-specific - and as such, a factory reset is likely your best option. 


That said, I'd reiterate the advice of speaking to T-Hub support on 1300136841 first, as they may be able to offer a workaround that, given we're not trained technicians, we're unaware of here.  Good luck.


- Justin

Telstra Social Media Team

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Level 9: Captain

Re: T-hub 2 pattern lock can't unlock

what they said..


T -Hub support is 1300 136 841

Level 15: Special Agent

Re: T-hub 2 pattern lock can't unlock

Hopefully technical support can offer a work-around but just in case you need help performing a factory reset:

[I work for Telstra but please note that the views and opinions I express are my own and doesn't necessarily reflect those of Telstra]

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