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MadDog
Level 1: Cadet

T-hub 2 pattern lock can't unlock

The pattern lock was accidently set and I don't know what it is and the enter Google account details doesn't work either. Having had nothing but problems since I first got the t-hub 2 this doesn't surprise me. Hopefully someone can help.

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4 REPLIES 4
Level 22: Superhuman

Re: T-hub 2 pattern lock can't unlock

Well, if someone set the pattern lock, and no-one can remember it, then it's not actually the fault of the T-Hub 2 is it?

 

You are going to have to do a factory reset and start again if you cannot unlock the device.

 

Probably best to ring T-Hub support.

 

 

 

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JustinB
Level 11: Detective

Re: T-hub 2 pattern lock can't unlock

Wanglese is right - unfortunately these pattern locks aren't stored on your acocunt as they're not just device-specific, but person-specific - and as such, a factory reset is likely your best option. 

 

That said, I'd reiterate the advice of speaking to T-Hub support on 1300136841 first, as they may be able to offer a workaround that, given we're not trained technicians, we're unaware of here.  Good luck.

 

- Justin

Telstra Social Media Team

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T-man
Level 9: Captain

Re: T-hub 2 pattern lock can't unlock

what they said..

 

T -Hub support is 1300 136 841

bathroom
Level 15: Special Agent

Re: T-hub 2 pattern lock can't unlock

Hopefully technical support can offer a work-around but just in case you need help performing a factory reset:

 

http://crowdsupport.telstra.com.au/t5/T-Hub/t-hub-resets/m-p/123802#M1718


[I work for Telstra but please note that the views and opinions I express are my own and doesn't necessarily reflect those of Telstra]

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