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Kristin83
Level 1: Cadet

Tablet reset

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Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Tablet reset

The link below has instructions for how to recover your google account details.

 

https://support.google.com/accounts/answer/7682439?hl=en

 

If you can't obtain the account details the only other alternative is to set up a new google account.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Tablet reset

The link below has instructions for how to recover your google account details.

 

https://support.google.com/accounts/answer/7682439?hl=en

 

If you can't obtain the account details the only other alternative is to set up a new google account.

View solution in original post

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