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jaxsta
Level 4: Private Eye

Telstra 24x7 on iPad won't log in automatically

My Dad has an ipad with 12 months of prepaid data and since he updated the 24x7 app it won't login automatically/detect the service. He's not interested in logging in via my account as it's another user name and password for him to remember and it has detected automatically fine in the past
What might be causing this issue?
Just a small town girl

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: Telstra 24x7 on iPad won't log in automatically

Hey jaxsta,

 

If he just want to check iPAd usage only and not all other accounts, it should just detect the service automatically when skipping the log-in process.

 

Please make sure though that he's not connected to Wi-Fi, just straight to the mobile network for the app to detect the pre-paid service.

 

Let us know how this goes. Thanks jaxsta.

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jaxsta
Level 4: Private Eye

Re: Telstra 24x7 on iPad won't log in automatically

Hi Joe I've had a look myself and the WiFi is turned off. It used to detect the service but since the app update it won't. We've tried cycling the iPad and removing then reinserting the sim card. It's connected with LTE and I've also tried switching to 3g only with no luck.
Just a small town girl
Support Team
Support Team

Re: Telstra 24x7 on iPad won't log in automatically

Hey jaxsta,

That is a strange one indeed. Next step would be to have the Telstra 24/7 app removed from the iPad and then re-installed to see if this will allow the services to be accessed via the app when you login with the correct details. If this is not successful then the next step is to contact the Mobile Assurance Team on 132200 (24/7) for assistance with the app issues.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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