Level 2: Rookie

Telstra's severe lack of customer service

I have been overcharged on my last 2 bills for my IPad for calls and sms not made. The iPad has its own sim and is post paid. To correct this I visited a Telstra store. I was told stores don’t deal with my issues and to ring. Lines were busy. So I tried to text call and told to try later. Great mobile network but can’t get through you aren’t slow taking my money but where is the customer support?

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Level 23: Superhero
Level 23: Superhero

Re: Telstra's severe lack of customer service

If you call 13 22 00 and say mobile billing or use the live chat link below in my signature you'll be able to get in touch with the billing team that can look into your issue. The billing teams usually close at 9PM so you may want to try tomorrow. They open at 8AM.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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