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danantvin075
Level 1: Cadet

Toshiba Z10-T lost 3G/4G WWAN after upgrade to 8.1 Pro

Answered

Hi All,

 

Any suggestions here?. I update my recently received Toshiba Z10-T from windows 8 to 8.1. Everything works fine and opperates as normal except for losing 3G/4G connection. Wifi and Bluetooth are fine but theres no 3G option under networks or any other menu I can find. Also, Sierra Aircard Watcher shows no device detected. 

 

Ive installed the entire 8.1 driver package from Toahiba and all Windows updates and nothing. Any assistance would be greatly appreciated. Thanks in advance.

 

Cheers

 

Daniel 

1 ACCEPTED SOLUTION

Accepted Solutions
Kamie
Level 2: Rookie
Accepted Solution

Re: Toshiba Z10-T lost 3G/4G WWAN after upgrade to 8.1 Pro

I did 2 things to fix this (not sure if both were required but it works):

 

1) I went to device manager and found a sierra device in the "PORTS" section and uninstalled the driver.  I then went to the toshiba site and downloaded the windows 8.0 driver for the Sierra LTE device (as there was no driver in the 8.1 list of available downloads) and did a hardware scan.  When it found the device, i Manually chose "Sierra Mobile Broadband" as the device.

 

2) I removed my Telstra Sim while the table was one, then shut down completely.  While it was off, I put the SIM back in and fired it up.  

 

Back online now!

 

Kamie

 

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: Toshiba Z10-T lost 3G/4G WWAN after upgrade to 8.1 Pro

Hi,

 

That isn't good to hear. Have you tried uninstalling the connection manager software and installing an updated version?

 

I will need to investigate this further and get back to you.

 

-Matt W

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Kamie
Level 2: Rookie
Accepted Solution

Re: Toshiba Z10-T lost 3G/4G WWAN after upgrade to 8.1 Pro

I did 2 things to fix this (not sure if both were required but it works):

 

1) I went to device manager and found a sierra device in the "PORTS" section and uninstalled the driver.  I then went to the toshiba site and downloaded the windows 8.0 driver for the Sierra LTE device (as there was no driver in the 8.1 list of available downloads) and did a hardware scan.  When it found the device, i Manually chose "Sierra Mobile Broadband" as the device.

 

2) I removed my Telstra Sim while the table was one, then shut down completely.  While it was off, I put the SIM back in and fired it up.  

 

Back online now!

 

Kamie

 

Support Team
Support Team

Re: Toshiba Z10-T lost 3G/4G WWAN after upgrade to 8.1 Pro

Thanks Kamie for sharing Smiley Happy and well done on resolving this one, great work! 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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