CrowdSupport®
Highlighted
Drossy23
Level 2: Rookie

Trouble connecting Samsung Galaxy Book to Telstra Netowrk

Answered
Hello, I have recently purchased a 4G Galaxy Book directly from Samsung. I have a Telstra data sim which, up until now, I was using in an iPad. I inserted the data sim into the Galaxy Book and expected it to connect to the Telstra network. Unfortunately, this did not work. I have tried to troubleshoot the idea with no luck. Can you please let me know what i have to do to get the data sim working? Do i need to do something with the APN settings? Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Drossy23
Level 2: Rookie
Accepted Solution

Re: Trouble connecting Samsung Galaxy Book to Telstra Netowrk

Hello - i have just solved my problem. The Galaxy Book needed a software update.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Drossy23
Level 2: Rookie
Accepted Solution

Re: Trouble connecting Samsung Galaxy Book to Telstra Netowrk

Hello - i have just solved my problem. The Galaxy Book needed a software update.
Support Team
Support Team

Re: Trouble connecting Samsung Galaxy Book to Telstra Netowrk

Hi Drossy23, 

 

Thank you for the update on what was required to resolve your issue. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now