Mobiles & Tablets


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Level 1: Cadet

Hi everyone I am in the market for an LTE-enabled 2-in-1 tablet/laptop thingy. I am not very keen on getting a two-generations old (soon to be three-generations old in a matter of days) Surface Pro 5 (since Pro 6 and 7 do not have LTE support, for so ...

Level 1: Cadet

Unable to access the internet on my tablet . I have data left on my prepaid plan

Level 1: Cadet

Just wondering if Telstra has the plan to offer Surface Pro X with their tablet internet plans?

Level 1: Cadet

When using Telstra box office app on my ipad, this msg comes up when I try to play any Marvel movie I’ve purchased. Every other movie I have purchased plays normally. Is there a problem with the rights or something? 

Level 1: Cadet

I am having difficulty down loading telstra mobile app from the appstore.

Level 1: Cadet

I have a fleet of 16 SIMs in devices held by various people (and some in remote devices).  Is there a way of getting a listing of the SIM numbers and Mobile numbers on my account, either via the website or 24/7 app.
if not, is it possible for a report ...

Level 1: Cadet

I am trying to watch a luve match on the nrl app. No problem logging in but when I tap on watch live my TV is black but I can see it on the ipad. Using apply tv

Level 1: Cadet

Level 1: Cadet

My bigpond emails are going directly to the archive box not the inbox, how do I fix this please?

Level 2: Rookie

Hi. I have a Telstra Enhanced 10" tablet. It has a usb socket but apart from charging the tablet, the port doesn't do anything else. I would like to be able to transfer files from a USB memory stick to the tablet but it seems to be unresponsive. I ha ...

Level 1: Cadet

I have just received my Apple Pencil and a new iPad Pro but the Apple Pencil does not magnetically attach to my ipad what am I doing wrong 

Level 1: Cadet

Our daughter forgot her password so did a Factory reset. It asks for Google Account details. the person that set up the account does not remember the details. How do we get around this?

Level 1: Cadet

I have an iPad and Telstra sim and want to activate it under my mobile plan

Level 1: Cadet

Hi, I recently purchased an iPad 9.7 6G with SIM and plan and during the set-up when asked to back-up was given a number of options. I chose iCloud first however my emails and most of my information isnt stored in the cloud so now I want to back up f ...

Level 2: Rookie

For some reason my tablet is not accepting the 4 digit pin to unlock it.Not sure how to proceed. 

Level 1: Cadet

Only the first quarter of the replay plays. How do I watch the rest of the game?

Level 2: Rookie

Until 3 days ago I could email and receive emails. I’ve been through he platinum service , 4 different people and spent 5 hours on the phone. And now it escalated althoughyou can’t phone anyone!first I was going to get a call back, then the person wh ...

Level 1: Cadet

I have an old Mobile Wi-Fi device with a Telstra Pre-Paid Data Pass II plan that still has over 30gb on it. Is it possible to ditch the old device and upgrade the SIM to use in a new iPad (Wi-Fi/Cellular)?

Level 2: Rookie

My Wife and I have two mobile plans on the same account (approximately one year old) and we have 20GB each, which equals a total data share size of 40GB. I have recently purchased an iPad (outright) and wish to put a Telstra SIM card in there and uti ...

Level 1: Cadet

Hello!I am about to order the Apple iPad 32GB Space Grey 9.7-inch Retina display (Telstra Tablet Plan $19 - Small Tablet plan) to be added to my monthly bill for an extra $29. Have any other Telstra customers upgraded their plan with this current pro ...

Level 1: Cadet

i have download a few apps on my tablet and it keeps coming up with an security update that secure network communications could not be established please check network- i am connected to internet and i am currently running a vpn- why cant i i connect ...

Level 1: Cadet

HI, After a long absence (work has been really busy) I've finally got a few weeks off and I thought I'd fire up Synfig and see how it's coming along. I downloaded 1.01-6 for Windows, and ran it on a clean Windows7 install.
My main concern right now is ...

Level 1: Cadet

Lenova tablets

Level 1: Cadet

Hi,  I have downloaded the NRL official app and have been billed the $99.99 annual subscription.  The email address associated with the subscription is a gmail account.  I am not able to login and have repeatedly requested the password be reset, howe ...

Level 1: Cadet

Dear sir madam i just received my new iPad yesterday and it ipad32gb wifi 4g network and it didn't come with a simcard and it's asking me please insert sim card scott Friswell  <removed for your privacy>

Level 1: Cadet

Hi,   Recently I purchased (online) Ipad with the plan of $15/month and $5 data sharing. This plan will be added to my current telstra account (mobile phone). The package came up including the simcard. I inserted the simcard into the ipad but no serv ...

Level 1: Cadet

Trying to load the Telstra air app onto samsung galaxy tablet. The app store page says the app is not compatible with my device. I have the latest software update. Am I doing something wrong, or is it a fault with the app?

Level 1: Cadet

I just purchased a Samsung s2 tablet from Telstra. There is no option to add a restricted user, is there a setting to add this option or has Telstra turned it off?

Level 1: Cadet

My Telstra log in up until about two days ago had my username and password there and only had to hit log in but now it is not there and have to put in details everytime I want to check my emails on my tablet.  Don't tell me to get the app as my usern ...

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