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telstra bloke talks me into a crazy plan as i'm waiting to get connected to re instate email that was suspended - for the third time . tells me that for an extra $1 and a change of plan i can get two tablets on low usage rates - 5 g plans . o.k so i bit the bait . signs me up .... courier drops off one samsung galaxy tab a . all good .. put on charge .. pull out card holder - sim and put card in without holder . not realising that they pop out to micro or nano size . this is bull .. look on you tube . common mistake according to samsung repair people . need to pop of screen and pull out. big job probably costly ...i'm stuffed . down to telstra shop they tell me the same . oh well wait for the second tablet . next delivery comes no tablet . just another sim . i'm confused off to the telstra shop tomorrow the phillipines support tell me to go to telstra care and they can't help . no returns . . telstra shop says a cooling off period . rubbish . $502 paying out the device is all i can see on the telstra website . samsung gets an email for their lack of instruction manual . their answer is oh you can download the manual .... no wonder telstra is no longer contactable !! all in the last few days ..
I have never heard of anybody trying to force a SIM into a tablet without the tray before. Given that SIM trays have worked the same way with little to no modification for over a decade, it's a bit of a jaw dropper that anyone would even try it.
If you want to get it fixed, the cheapest and best way would be to go to a Samsung Kiosk. They could have it repaired and back to you in 48 hours.
And even if there was a cooling off period, the tablet would need to still be in the sealed box that it came in.
You can't expect a company to accept a return when you have damaged the device.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.