Why do you get please to call you after placing an order and tell them to go in store they just need to do ID checks. is it just too waste our time getting everything together racing in there to get it done ASAP because you need it for work to just be told a straight no and cant tell me why.
Then just to waste more time send another email with Unfortunately, we can't authenticate the information you've provided through our online shop. If you'd like to place a new order, please visit your local Telstra store.
congrats on your great customer service successful gave someone a nervous breakdown and killed a 6 month old small startup business.
hope you got a kick out of it!!!
might want to rethink the business support and improvement people might get the wrong impression like your there to help or something.
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@epic-fail wrote:Why do you get please to call you after placing an order and tell them to go in store they just need to do ID checks. is it just too waste our time getting everything together racing in there to get it done ASAP because you need it for work to just be told a straight no and cant tell me why.
Then just to waste more time send another email with Unfortunately, we can't authenticate the information you've provided through our online shop. If you'd like to place a new order, please visit your local Telstra store.
congrats on your great customer service successful gave someone a nervous breakdown and killed a 6 month old small startup business.
hope you got a kick out of it!!!
might want to rethink the business support and improvement people might get the wrong impression like your there to help or something.
@epic-fail Sometimes ID checks have to be done in store. You can book a time that suits you at a store near you.
https://www.telstra.com.au/telstra-store/personal
@epic-fail Unfortunately, there are a small number of individuals that let the brand name down.
There needs to be regularly auditing of these stores where Telstra HQ rings in/calls in as a potential customer and see how things are handled. Then deal with those that are not up to scratch.
I would though, make an official complaint about that store so it can be looked into.