I have just spent an hour on the chat thingy, trying to get information about how to restrict types of websites my daughter has access too.
I was asked to add an account, entered my account number then a message said server Error.
I had to then go and do school pickup, that's how long I was trying to sort this, so I asked the fella to email me the info, he says sure.
THen he directs me to fill in his survey thingy, which I dutifully did.
Lo and behold I get home from school, you guessed it, no freakin email with the info.
Honestly I am losing the will to live with this Company.
Asking for a simple piece of information is impossible.
I would be endlessly thankful if someone out there, could tell me how to do this. We have an NBN modem.
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I found this that may help you;
if you have a Telstra Home Bundle this service is often included at no extra cost.
Hope that helps
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