CrowdSupport®
Frustrated72
Level 1: Cadet

24/7 App Account nickname - how do you change them?

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: 24/7 App Account nickname - how do you change them?

On the iPhone app (should be the same on Android - but hopefully Jeff can confirm) you can edit it from within the app as well.

 

If you tap into the service, next to the current service name is a little grey pencil icon. Tap that and you can edit the service name.

 

24x7.jpg

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Level 23: Superhero

Re: 24/7 App Account nickname - how do you change them?

Hi frustrated, you'd actually need to log into your "My Account" portal on-line.

 

Once logged in, on the right of page click on the label "Account Settings"; You'll then see a page come up which shows all services that you have and an edit button. Look at the diagram I've included below...

 

Nick.jpg

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
Level 23: Superhero
Accepted Solution

Re: 24/7 App Account nickname - how do you change them?

On the iPhone app (should be the same on Android - but hopefully Jeff can confirm) you can edit it from within the app as well.

 

If you tap into the service, next to the current service name is a little grey pencil icon. Tap that and you can edit the service name.

 

24x7.jpg

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Level 23: Superhero

Re: 24/7 App Account nickname - how do you change them?

That option is still there, BUT, I and several others tried using it sometime ago, and all hell broke loose. I know one guy on here, CS, had to do a complete reset of his phone as it sent it into a tail spin!!!

 

That's why I didn't suggest that, My account and the 24/7 app are inter connected.

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
Level 23: Superhero

Re: 24/7 App Account nickname - how do you change them?

I only suggested it because it's what I used to name the 4 mobiles, mobile broadband, 2 phone and 2 DSL services on my account.

Perhaps it's been fixed, or perhaps it's an android bug?
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now