CrowdSupport®
Krystal1
Level 1: Cadet

24/7 app keeps crashing

Hi, i go into my 24/7 app and can see my dashboard and also see that i have a bill there but when i try to either click diectly on the bill in dashboard or select "my bills" from the menu the whole app just crashes and closes down

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2 REPLIES 2
Krystal1
Level 1: Cadet

Re: 24/7 app keeps crashing

Ive restarted my phone, deleted and reinstalled the app and nothing has helped
Level 23: Superhero

Re: 24/7 app keeps crashing

Hi Krystal,  to start with, are you still able to view all of the account information via your  My Account portal at http://goo.gl/IuKhPe;

 

If you can, best to seek support directly from the 24/7 app team, I would suggest speaking to Mobile Faults on 13 22 00 so they can investigate further.

 

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NB: I am NOT a Telstra employee, just another customer like you.

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