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Lockymalone
Level 1: Cadet

24/7 app not logging in

 I'm trying to log onto the app and it just keeps saying "your Telstra ID is not connecting. Please try again in a few minutes". I've tried changing my password, didn't help. I tried calling Telstra, the guy had no access so couldn't help. Can anyone help? 

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Support Team
Support Team

Re: 24/7 app not logging in

Sorry to hear, Lockymalone. The message implies a short term issue. Is this still a problem, or has it since been resolved? - Matthew. 

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Highlighted
Level 22: Superhuman

Re: 24/7 app not logging in

Can you log into Online Billing on your computer? If you can, its your app or phone cache.

If so, clear your cache if you can and uninstall the app then reboot and do a fresh download then reboot again and reinsert your username and password 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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