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David450
Level 2: Rookie

24/7 app not logging in

Hi I am not able to log into the 24/7 app on my Samsung Note 8 handset, this has been an issue for a long period of time and is now effecting me getting one number connected for my Samsung watch.

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4 REPLIES 4
Level 22: Superhuman

Re: 24/7 app not logging in

Hello David,

I don't know if you are using the latest version.....so...

Uninstall  the app,

Reboot your phone,

Do a fresh download and install,

Reboot your phone

Insert your account information,

........and let us know if this cured the issue.

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles you to be an expert at everything !!"
David450
Level 2: Rookie

Re: 24/7 app not logging in

I have already done that a couple of times
Level 25: The Singularity
Level 25: The Singularity

Re: 24/7 app not logging in

Are you logging in using your Telstra ID, and if you log in to the Telstra website, do you see your account information correctly? You may need to link your account to your Telstra ID through My Account via the website.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
David450
Level 2: Rookie

Re: 24/7 app not logging in

I am logging in exactly the same way I do on the website

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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