Level 1: Cadet

247 app

I used to have all my devices on the 247 app but now only the prepaid sim for my iPad shows up? How do I get them all back?

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Level 20: Director

Re: 247 app

hi there, probably might be quicker if you post this in the mobile app forum you might get a quicker response.

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
Support Team
Support Team

Re: 247 app

Hi Sandie,


Have you checked to see whether you are logged into your My Account login still? It may be worth logging out and logging back in to make sure that the details are being pulled correctly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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