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Reba123
Level 1: Cadet

247

I can't get Telstra 24/7 app back on my phone. I did have it but now I am not compatible for some reason.

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6 REPLIES 6
Barbybo
Level 1: Cadet

247 App not working

Same here I have been using it for years no problems and now I cannot open it, just keep gettig the message 24x7 keeps stopping, but can find nothing on Teltra telling us there is a problem, how am I suppose to know how much data I have left?

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Telstra (Retired)
Telstra (Retired)

Re: 247 App not working

Hi guys, 

 

Thanks for contacting us about the app. Please make sure you have the most recent OS version on your mobile and reinstall the app. If the same please chat to us here  http://tel.st/8qpr so we can check this. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Reba123
Level 1: Cadet

Re: 247

Not really good with computer stuff lol. What is OS?
Community Manager Community Manager
Community Manager

Re: 247

My apologies @Reba123,

To elaborate further on Iain_T's post;

 

Please make sure you have the most recent Operating System version on your mobile (Android / iOS) and reinstall the app. If the same please chat to us here  http://tel.st/hsc3 so we can check this.

Regards

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Reba123
Level 1: Cadet

Re: 247

So..I get this OS app online from play store?
Telstra (Retired)
Telstra (Retired)

Re: 247

It would be available in your phones settings. Details for accessing this can be located at:

 

https://support.apple.com/en-au/HT204204

 

let us know how you go?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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