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Cr8t
Level 1: Cadet

24x7 app and email address

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Why did I have to change my email address to one that does not end in big pond. com
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: 24x7 app and email address

Hi there.

 

The login for the 24x7 app and the log in for your Bigpond email are exactly the same, so it is requesting a different email to act as a recovery email should you ever find yourself locked out of your account.

 

Please let me know if you have further questions about this.

 

-Kieran

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Support Team
Support Team
Accepted Solution

Re: 24x7 app and email address

Hi there.

 

The login for the 24x7 app and the log in for your Bigpond email are exactly the same, so it is requesting a different email to act as a recovery email should you ever find yourself locked out of your account.

 

Please let me know if you have further questions about this.

 

-Kieran

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Cr8t
Level 1: Cadet

Re: 24x7 app and email address

Ok thanks Kieran

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