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TPatton
Level 1: Cadet

AFL & Telstra Unmetered Apps

If AFL & Telstra apps are unmetered, then why are they still using my data??

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: AFL & Telstra Unmetered Apps

Hi TPatton,

Are you using these app's on 3G/4G ?

 

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TPatton
Level 1: Cadet

Re: AFL & Telstra Unmetered Apps

Depends where I am as to whether its using 3g or 4g
Someone told me that the phone will show that I'm using data but the phone companies will decipher the unmetered data & take it off where as the phone can't tell which apps are unmetered
Telstra (Retired)
Telstra (Retired)

Re: AFL & Telstra Unmetered Apps

That is correct, any usage metering that occurs on your handset will not be able to determine usage that we consider to be unmetered. It is only when usage is added to our usage meter that it is rated between metered and unmetered.

Does this help or do you still believe that you are being charged for unmetered usage?

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

TPatton
Level 1: Cadet

Re: AFL & Telstra Unmetered Apps

Makes sense thx :-)

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