CrowdSupport®
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Level 2: Rookie

Can't log into Telstra 24x7 app anyone else having problems

I have been using the chat help since saturday and still not resolved. I can't log in or add my account. They've made me reset my password multiple times to no avail.

Can't send screen shots via chat to show errors.

Am so frustrated right now when I rang the 13 number they said you can only use chat - can't talk to anyone in person.

Carli

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5 REPLIES 5
Level 1: Cadet

Re: Can't log into Telstra 24x7 app anyone else having problems

Having same problem also. Same on iPad or iPhone 

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Level 1: Cadet

Re: Can't log into Telstra 24x7 app anyone else having problems

Yes. Same here. Just want to check my bill and I’ve spent hours on this. I did the chat and also spoke to someone. Both pretended it was an issue that must be my fault.

Its frustrated me so much. 30 years with Telstra abs this is the first time I’ve been so annoyed and ready to tell them to take a running jump!

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Level 25: The Singularity
Level 25: The Singularity

Re: Can't log into Telstra 24x7 app anyone else having problems

Have you updated the app to the newest version?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Can't log into Telstra 24x7 app anyone else having problems

Yes. I have auto updates turned on. 

Carli
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Level 25: The Singularity
Level 25: The Singularity

Re: Can't log into Telstra 24x7 app anyone else having problems

Have you tried logging in via the website?

https://www.my.telstra.com.au/myaccount/home

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit