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Fred172
Level 1: Cadet

Cancel internet online

I want to cancel 1 of our internets without having to talk with someone 

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3 REPLIES 3
Level 22: Superhuman

Re: Cancel internet online

https://www.telstra.com.au/chatnow/landing

Live Chat is the minimalist approach, as you need to provide proof of ID to cancel a service, and this is to protect you

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
StrayaM8
Level 7: Deputy Inspector

Re: Cancel internet online

As said by PrefessorPhone, livechat is the way to go if you want as little interaction with a person as possible. However I'd always recommend a chat with the disconnections team, based in Adelaide. 

Level 21: Augmented
Level 21: Augmented

Re: Cancel internet online

@Fred172  As advised, If you call 132200 and say "Disconnect" between 9am and 9pm (M-F) you should get through to a specialised disconnection team in Adelaide

 

They are really nice people to speak too. They run rings around the oversea's support peeps.

Hot pineapple donut and a cuppa.... Mmmmmm

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