Level 1: Cadet

Chat and Plans

Your chat support service doesnt work from my app. Doesnt send messages  even im on 4G full signal and good reception. I need someone to help me downgrade my plan IPhone X with IPad, im paying over $270 monthly and im not using too much from 120GB you gave me.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Chat and Plans

Hi Just72, You are able to discuss a change in plan by calling our Billing Team on 13 2200. This is a free call when calling from a Telstra handset. I do hope this helps. 



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now