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binda44
Level 1: Cadet

How to access services on new Telstra 24x7 update?

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This morning I updated the Telstra 24x7 app for android which said I can now turn on and check international roaming status as well as purchase international data packs. I cannot find this function. Please advise.

Thanks,
Belinda.
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How to access services on new Telstra 24x7 update?

Hi belinda,

 

These options are in the "overflow" within the usage page as shown by the red arrow in the below image.  Out of interest where would you expect to have seen these options?

 

usage_summary.png

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: How to access services on new Telstra 24x7 update?

Hi belinda,

 

These options are in the "overflow" within the usage page as shown by the red arrow in the below image.  Out of interest where would you expect to have seen these options?

 

usage_summary.png

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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TimH67
Level 1: Cadet

Re: How to access services on new Telstra 24x7 update?

I just installed the24x7 app specifically to check/activate international roaming, but there is no option for roaming that I can find.


The "overflow" link as described above just gives me a link to "rename your service", nothing else.  Any other suggestions?

 

Samsung Galaxacy S3

 

Tim

Telstra (Retired)
Telstra (Retired)

Re: How to access services on new Telstra 24x7 update?

Hi binda44, TimH67

 

binda44, to get to the international roaming option you have to tap on your mobile service and this opens up a new page which has service details and at the bottom there is a button saying buy add-ons. when you tap on this it you will have a page showing your international roaming status and gives you an option to buy a international roaming data pack.
 
i have installed the app on one of our test on one of our test devices and it did successfully open up a link . However, to activate international roaming the customer still has to call our international roaming activation team on 125 109 or +61 439 125 109 if you are overseas.
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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TimH67
Level 1: Cadet

Re: How to access services on new Telstra 24x7 update?

I've since called the roaming number and sorted it, but this is my experience fyi....

 

  1. open 24x7 app, tap on My Services
  2. Business services displayed at top of screen, scroll down to my mobile number - tap on it to open
  3. Service summary screen displayed
  4. The only link I get is the "rename your service" up the top.  I tapped on everything that looked remotely like a link, no option for roaming anywhere.  Definietly no button saying buy add ons.

Samsung Galaxy S3 GT-I9305T, bought from Telstra on a plan.  Android 4.1.2

 

Tim

 

Telstra (Retired)
Telstra (Retired)

Re: How to access services on new Telstra 24x7 update?

Hi TimH67,

 

is your account a corporate account? i ask this because the app was mainly designed for consumer and small businessaccounts. If you have a corporate account you will not have access to the  full features of the app. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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TimH67
Level 1: Cadet

Re: How to access services on new Telstra 24x7 update?

We havea small business as far as I know, we've only one phone, one fax and 4 mobiles on the account. 

 

The app is really of no use to me, so it's not an issue.

Telstra (Retired)
Telstra (Retired)

Re: How to access services on new Telstra 24x7 update?

Hi TimH67,

You can access the 24x7 app for Small Business here http://goo.gl/19dLiv this is available for iPhone and Android users 

Let us know if you need any further assistance in setting this up Smiley Happy

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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