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Telstra (Retired)
Telstra (Retired)

If you are having problems accessing the Telstra 24x7 iPad App after entering your App pin?

Answered

If you have Apps lock enable on the Telstra 24x7 iPad App prior to our recent updates you may be experiencing issues accessing the app after entering your App pin.

 

We are aware of the issue and working to resolve this.

 

To acces the app please complete the follow:

  1. Uninstall the app - step provided
  2. Reinstall the app from the Apple app store
  3. Login to the app but do not enable app lock in the More>Settings>App lock

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Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: If you are having problems accessing the Telstra 24x7 iPad App after entering your App pin?

Hi All,

 

Thank you for your patience while we resolved this issue.  We just launched version 2.0.1 for iPad which addresses this issue.

 

If you have been affected by the App Lock issue please download version 2.0.1 now at https://itunes.apple.com/au/app/telstra-24x7/id515891733

 

Please let us know if you have any further issues

 

Kind Regards

 

Duncan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: If you are having problems accessing the Telstra 24x7 iPad App after entering your App pin?

Hi All,

 

Thank you for your patience while we resolved this issue.  We just launched version 2.0.1 for iPad which addresses this issue.

 

If you have been affected by the App Lock issue please download version 2.0.1 now at https://itunes.apple.com/au/app/telstra-24x7/id515891733

 

Please let us know if you have any further issues

 

Kind Regards

 

Duncan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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