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wildtales
Level 5: Eagle Eye

My wife's mobile phone account on my Telstra 24/7 app and how to remove it

I phoned support about the above matter. However, even though they were going to fix it nothing has happened.

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6 REPLIES 6
Level 25: The Singularity
Level 25: The Singularity

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

Do your bills come in on a single bill?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
wildtales
Level 5: Eagle Eye

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

@Jupiter 

Wife doesn't get a bill as home phone and internet are both in my name.

Level 25: The Singularity
Level 25: The Singularity

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

So her mobile phone is on the same bill under your name as well?

 

If so, that's why it shows up on the 24/7 app. All the services on an account should show up on it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
wildtales
Level 5: Eagle Eye

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

@Jupiter 

My wife's mobile is not on my account

wildtales
Level 5: Eagle Eye

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

@Jupiter 

Support rang back today and sorted it all out. My wife's mobile is no longer on my Telstra 24/7 app

Level 25: The Singularity
Level 25: The Singularity

Re: My wife's mobile phone account on my Telstra 24/7 app and how to remove it

Good to hear that they got it sorted out. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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