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Mij03
Level 1: Cadet

No 'Add an Account' option on my 24x7 app

Answered

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Screen Shot 2019-09-08 at 9.57.16 am.png

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: No 'Add an Account' option on my 24x7 app

Hi Mij03,

 

You can use Telstra My Account to add an Account.

https://www.my.telstra.com.au/myaccount/home

 

In mobile view press on the 3 lines top left of the screen.

Press on "Account Settings"

Scroll down to Accounts then press on "Add an Account".

Then add the account information in the pop-up screen and press Save.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: No 'Add an Account' option on my 24x7 app

Hi Mij03,

 

You can use Telstra My Account to add an Account.

https://www.my.telstra.com.au/myaccount/home

 

In mobile view press on the 3 lines top left of the screen.

Press on "Account Settings"

Scroll down to Accounts then press on "Add an Account".

Then add the account information in the pop-up screen and press Save.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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